We’re so sorry about any shipping delay you may be experiencing. Our current delivery time frame is 9-14 business days. (This does not include weekends or holidays)
Our carriers are experiencing significant delays due to nationwide COVID-19 impacts and tracking links may take several days to update. We understand this is frustrating and kindly ask for your patience as we do not control how quickly our carriers scans, sorts, and delivers your package.
It's possible your estimated delivery date through UPS has expired. It is likely your package was delivered to USPS and is awaiting scanning there.
If your package was sent via UPS and passed off to USPS for final delivery, you can find your new USPS tracking link by scrolling down to Shipment Details on the right-hand side. Access your new tracking number under Package Identification Code. Please see the screenshot below. Use this number to track via the USPS tracking portal.
If you have not received your order within the original shipping time frame of 9-14 business days, please email us at firstname.lastname@example.org. Our customer service team will get to the bottom of it!